Cancellation & Refund Policy
This Cancellation & Refund Policy explains how cancellations, renewals, and refunds work for paid Safoa subscriptions. It applies to the Safoa platform at mysafoa.com, operated by Sissakili Global Limited Company ("Sisakili", "Safoa", "we", "us"), a company incorporated in Ghana. It supplements, and should be read together with, section 11 of our Terms of Service; where the two differ on a billing matter, this policy governs.
1. What this policy covers
This policy applies only to the subscription Fees you pay Sisakili for your Safoa plan. Safoa is property-management software sold to landlords and property managers on a subscription basis, and your subscription is the only charge you will ever receive from us. Safoa does not collect, hold, or process tenant rent. Tenants pay their landlord directly, and Safoa only records and reconciles those payments — so rent is never handled by us and falls outside this policy. The free Solo plan involves no charge, so nothing under it is refundable.
2. Subscription plans and billing
Safoa is offered as a free Solo plan plus paid plans (currently Landlord, Portfolio, and Agency). The capacity, features, and current price of each plan are shown on our pricing page at mysafoa.com/pricing, which forms part of this policy. • Paid plans are billed annually, in advance, in US dollars (USD). There is no monthly billing option. • We accept Visa and Mastercard cards and bank transfers, processed securely by our third-party payment provider. We do not store your full card details. • Subscriptions renew automatically at the end of each annual term unless you cancel before the renewal date (see section 6). • We do not sell credits, wallets, top-ups, or one-off purchases. Every paid feature is included in your plan, so the only charge you will ever see from Safoa is your subscription.
3. 30-day refund guarantee for new subscriptions
If a paid plan is not right for you, you may request a full refund within thirty (30) days of your first subscription charge. We will refund the amount paid for that term in full and move your account to the free Solo plan. This guarantee applies once per account, to your first paid term.
4. Refunds on renewals
Annual subscriptions renew automatically. You can see your next renewal date at any time in Settings → Billing, and you can cancel before that date to avoid being charged for another year (see section 6). If an annual renewal has already been charged, you may request a refund of that renewal within thirty (30) days of the renewal date, provided the renewed term has not been substantially used. After this 30-day window the renewed term is non-refundable, but you can still cancel at any time to stop the next renewal.
5. Charges we always refund
Regardless of the windows above, we will always refund: • Duplicate charges for the same subscription term. • Any amount charged after you cancelled and received cancellation confirmation. • Charges made in clear error on our part. • Transactions you can show were not authorised by you or by an authorised user on your account. If you believe a charge falls into one of these categories, contact us (section 8). We will investigate promptly and, where confirmed, refund in full.
6. How to cancel
You can cancel your subscription yourself at any time from Settings → Billing. There is no cancellation fee and you do not need to contact us. When you cancel: • Cancellation takes effect at the end of your current billing period. Your plan stays fully active until then, so you keep the time you have already paid for. • At the end of the period your account moves to the free Solo plan rather than being closed. • Your data is retained for ninety (90) days after the paid period ends, after which it may be permanently deleted, except where we are legally required to keep it (see our Privacy Policy). You can export your data before then. Because you keep access until the end of the paid term, cancelling on its own does not trigger a refund of the unused portion. If you also want a refund, the windows in sections 3 to 5 apply.
7. Upgrades and downgrades
You can change plans at any time from Settings → Billing. • Upgrades take effect immediately. We charge only the prorated difference between your old and new plan for the remainder of your current term. • Downgrades take effect at the end of your current billing period, so you keep the capacity you have paid for until then. A downgrade does not generate a mid-term refund.
8. How to request a refund
Self-serve cancellation is available in Settings → Billing. To request a refund, email support@mysafoa.com or message us on WhatsApp at +233 55 250 1810 with: • the email address on your Safoa account; • the approximate date and amount of the charge; and • the reason for your request. We aim to acknowledge refund requests within five (5) business days. Approved refunds are issued to the original payment method, in the original currency (USD), and typically appear within five (5) to ten (10) business days depending on your bank or card issuer. If we cannot approve a request, we will tell you why.
9. Problems and disputes
If something has gone wrong with a charge, please contact us before raising a dispute or chargeback with your bank. We can almost always resolve a billing issue faster directly, and we want to put genuine errors right. If you have already raised a chargeback, let us know so we can help your bank resolve it quickly.
10. Changes to this policy
We may update this policy from time to time. If we make a material change to how cancellations or refunds work, we will update the date at the top of this page and, where the change affects active subscribers, notify account holders by email or an in-app notice. The version in effect at the time of a charge applies to that charge.
11. Contact us
Billing and refunds: support@mysafoa.com General enquiries: hello@mysafoa.com Legal: legal@mysafoa.com Phone / WhatsApp: +233 55 250 1810 Post: Sissakili Global Limited Company, 5 Dzrasee Street, Opposite Oyoko Clinic, Adenta, Accra, Ghana.